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June 29, 2012 / Housing e-Academy

A problem shared is a problem halved…

By Tom Kilvert, Housing e-Academy Account Manager 

I would like to introduce you to my new persona….’Ask Tom’, the e-learning Agony Uncle! I am here to share and halve those common e-learning issues.

Basically, I want to create a community environment where social housing providers and tenants can share any e-learning concerns and I will help to solve them.

I have been with the Housing e-Academy for a couple of months now and have dealt with members at all stages of their member pathway from induction to renewal. Along the way I have dealt with common day to day member queries and also handled some of their more testing issues…it certainly continues to keep me on my toes! I am lucky though…there is always someone within the team to help me out.

Going forward I want to make it even easier for members to get their problems off their chest.  I don’t want problems and questions to be left until monthly catch up calls or until we have a meeting when we find an issue is hampering progress.  ‘Ask Tom’ is a friendly, informal approach and I really hope that both members and non-members make the most out of it.

I have big plans to develop ‘Ask Tom…..: an ‘Ask Tom’ Forum; website; or even an ‘Ask Tom’ action figure?!

In the meantime (and whilst I dwell on that thought), please do send your questions to asktom@housingea.co.uk

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